Refund policy
Dravik shop
RETURN POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.
Is it possible to return my order? Yes, it is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all correct parts, components, and the packaging has arrived exactly as with the product.
2. Normal use of the product is evident; damage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately after receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days, and if the conditions are met, the return will be officially approved within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of ours.*
How can I return my order? If your order meets the above conditions, you must follow these steps to initiate the return process:
- Send an email to: Dravikshop@gmail.com
- Make sure the email includes the following:
Order number
Reason for the return request
Photo of the product in case of damage
First + last name of the customer
Customer’s address
We will then contact you and provide the return address. Never send the return to the sender; we will provide the correct address after your request.
You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right of withdrawal in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day you or a third party designated by you, other than the carrier, received or accepted the last goods.
Since we operate with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process before delivery, so a refund upon receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform Dravik shop by means of a clear statement (e.g., by email) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. Return costs are borne by the buyer.
Registration for shipments in transit
As our products are shipped from Asia, longer transit times may occur, over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you may inform us of your cancellation in advance.
To ensure the fastest possible return process, we ask you to send us proof of shipment.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, except for delivery costs (excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day we receive notification of your withdrawal from this contract and receipt of the goods. For this reimbursement, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
- ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.
**REFUND POLICY**
**Returns**
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery
**Refunds (if applicable)**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
**Late or missing refunds (if applicable)**
If you have not yet received a refund, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at (Dravikshop@gamil.com).
**Exchanges (if applicable)**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at (Dravikshop@gmail.com) and send your item to: Address, Company Name, City, Postal Code, Country.
**Gifts**
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will find out about your return.